Cisco Uccx Editor For Mac Os X

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Cisco Uccx Editor For Mac Os X

  1. Cisco Uccx Sample Scripts
  2. Virtualization For Cisco Unified Contact Center Express ...
  3. Cisco Uccx Reporting
  4. Uccx Script Editor Download

Background

  1. OS X 10.10, aka Yosemite, sports a more modern look and bridges the gap between Apple's desktop and mobile devices. The new Continuity helps you hand off tasks from iPhone to iPad to Mac, but that.
  2. Cisco mac free download - Cisco VPN Client, WinZip Mac, Avast Free Mac Security, and many more programs.
  3. Jan 16, 2014 This blog post is not meant to explain the what in IDE though, but which IDE’s you can use to test CCX scripts. Two IDE’s that I will use from time to time include Eclipse and NetBeans. Both tools are available for Free on both Mac OS X and Windows platforms.
  4. LumenVox' speech recognition and synthesis software is compatible with Cisco Unified Contact Center Express (UCCX) using the MRCP interface. After installing the UCCX system, and confirming that it is functional, you need to configure the MRCP interface that allows the UCCX system to communicate with the LumenVox Media Server, which handles all ASR and TTS requests.

I decided to do this write up after a recent job I had deploying a contact center application. I realized I had to look at some old notes on the process I used to tweak prompts. I “forgot” about certain tools I used to get the job done. Fortunately, I had good notes on the topic. However, I thought it may help others if I put my notes in this blog.

Hi All is it possible to install ip communicator or soft phone in a MAC OS X. Hello- I know this is a really old post but I'm looking for an IP communicator that is compatible with call manager to install on a mac. Www.sjlabs is no longer active.

Audio Formats for Cisco Apps

There are several Cisco UC apps that allow administrators to create custom audio formats. This blog is “inspired” by my recent UCCX experience, but I thought it would be a good idea to centrally document other applications as well.

Cisco Uccx Sample Scripts

CME and CUCM Ring Tones:

  • Format: Raw PCM (no header)
  • Sample Rate: 8000 samples/second (8kHz)
  • Sample Size: 8 bit
  • Max Ring Size: 16080 samples
  • Min Ring Size: 240 samples
  • NOTES:
    • # of samples should be evenly divisible by 240
    • Ring should start/end at zero crossing
11.0(1)

CUCM Music On Hold:

  • Standard 16-bit PCM wav format (stereo or mono)
  • 8-bit CCITT a-law or u-law (stereo or mono)
  • NOTE: in later versions of CUCM, mp3 is no longer supported
  • NOTE: CUCM takes an uploaded file and converts it to the various formats IPVMS can use.

Unity and Unity Connection:

Reporting
  • 8-bit CCIT u-law (mono)
  • Sample Rate: 8000 samples/second (8kHz)
  • NOTES:
    • Media Master can be used to record or upload media
    • Greetings Administrator (CUGA) can be used to record prompts from TUI

UCCX:

  • 8-bit CCIT u-law (mono)
  • Sample Rate: 8000 samples/second (8kHz)
  • NOTES:
    • Can use a CRS script to create prompts (with caveats)

Audacity

Audacity is a free audio editor and recorder that has been around since 2000. It runs on Windows, Mac OS X, and GNU/Linux platforms. Audacity has a pretty robust set of features for a free application. You can see a list of features here. The latest release is available on sourceforge (Audacity Download).

Using Audacity to read Ring Tone Files:

You can use Audacity to import ring tone files from CUCM. You need to download the ring tone file to your desktop (you can use a TFTP client to get the file). Once down loaded you can go to File>Import>Raw Data (Audacity 1.3 beta on Mac OS X) or Project>Import Raw Data (Audacity 1.2.6 on Windows).

When importing a file, you have to specify the parameters that Audacity should use to read the file. Use the following:

  • Encoding: U-Law
  • Byte order: Big-endian
  • Channels: 1 Channel (Mono)
  • Start offset: 0
  • Amount to import: 100%
  • Sample rate: 8000 Hz

You can now work with the file.

William Bell is the Collaboration Practice Lead for Chesapeake NetCraftsmen. Bill has over 10 years of experience in the IT industry with a focus on communication and collaboration technologies. In addition to blogging on the NetCraftsmen site, Bill also maintains the UC Guerrilla blog: http://ucguerrilla.com. You can follow Bill on Twitter: @ucguerrilla

Virtualization For Cisco Unified Contact Center Express ...

Do you want to modify the license mac for your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX? Here is the procedure to modify the license mac.

First and the foremost, you need to have root access to your UC application in order to modify the license mac. In case you have don’t know how to root your UC application, please follow the blog link to do so:

Get Root Access to your UC Application like CUCM, CUC or UCCX:

(You can modify the license mac while rooting your UC Application or you can do post rooting as well.)

Cisco Uccx Editor For Mac Os X

Modifying the License MAC via SSH or Console:

  1. Login to your UC Application using root account via SSH using applications like Putty or direct via console.
  2. Enter the command “vim /usr/local/bin/base_scripts/LicenseMac.sh” without quotes
  3. Locate the line FinalString= by typing /FinalString= in VIM mode.
  4. Replace the below by pressing “a” to append:FinalString=’expr substr “$SHA1sum” 1 12′With:

    FinalString=”abcdabcdabcd”

    Original File
    Modified File

  5. Save the file by typing “:wq” without quotesThat’s all! Reboot the VM and you are done!

Cisco Uccx Reporting

Note: UC Collabing does not recommend to try and apply it on your production server. This could be illegal and UC Collabing will not be held for any damages that could occur to your system. In case you perform this on your production servers, you may void Cisco contract. This is only for lab and learning purpose!

Uccx Script Editor Download

Published by Team UC Collabing